Shipping & Returns
Our customary method of shipment is through UPS Ground. Since most of our products are custom engraved, it can take some time to get your product shipped. We try our best to ship internet orders as fast as we can.
We guarantee you 100% satisfaction with our products. If you’re not satisfied with our product within the first 30 days after you have taken delivery, simply put your non-personalized products back in the box and ship it back to us at The Vermont Butcher Block and Board Company, LLC, 160 Boyer Circle, Williston, Vermont, 05495. After we receive it, we will refund the purchase price back via the same method of payment. (Pending no damage or use of the products.)
Personalized merchandise is unfortunately non-returnable. If you have a problem with personalized merchandise, please contact us via e-mail and we’ll see if there is something we can do to make the situation better. We hate to have unsatisfied customers.
Should your product become damaged due to a defect in the manufacturing process, simply contact david@vermontbutcherblock with a picture of the problem and we'll take a look at it. It's not necessary to ship the product back to us some of the time, and we’ll make the situation right. If your product cannot be fixed, we’ll replace it at no charge.
Should your product be accidentally damaged or broken after you have purchased it, received it, and used it, you can ship it back to us and we’ll try our best to fix it and return it to you. You only pay the shipping both ways. If it’s not fixable, we’ll give you the option of a partial credit towards the purchase of a new item because we want your repeat business!